Privacy Policy
This Privacy Policy ("Policy") applies to Web Site, and The Floor Store Pros Inc ("Company") and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to the Company include www.thefloorstorepros.com. The Company's application is a News and Information application. By using the Company application, you consent to the data practices described in this statement.
Collection of Your Personal Information
In order to better provide you with products and services offered, the Company may collect personally identifiable information, such as your:
- First and last name
- Mailing address
- Email address
- Phone number
The Company may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering a sweepstakes or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of Your Personal Information
The Company collects and uses your personal information in the following ways:
- to operate and deliver the services you have requested
- to provide you with information, products, or services that you request from us
- to provide you with notices about your account
- to carry out the Company's obligations and enforce our rights arising from any contracts entered between you and us, including for billing and collection
- to notify you about changes to our Web Site or any products or services we offer or provide through it
- in any other way we may describe when you provide the information
- for any other purpose with your consent.
The Company may also use your personally identifiable information to inform you of other products or services available from the Company and its affiliates.
Sharing Information with Third Parties
The Company does not sell, rent, or lease its customer lists to third parties.
The Company may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to the Company, and they are required to maintain the confidentiality of your information.
The Company may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on the Company or the site; (b) protect and defend the rights or property of the Company; and/or (c) act under exigent circumstances to protect the personal safety of users of the Company, or the public.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
- Delete your personal information from our records; and
- Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
- Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, and provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
- Debug to identify and repair errors that impair existing intended functionality;
- Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
- Comply with the California Electronic Communications Privacy Act;
- Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
- Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
- Comply with an existing legal obligation; or
- Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.
Children Under Thirteen
The Company does not knowingly collect personally identifiable information from children under the age of 13. If you are under the age of 13, you must ask your parent or guardian for permission to use this application.
Email Communications
From time to time, the Company may contact you via email for the purpose of providing announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from the Company, you may opt out of such communications by clicking on the unsubscribe button.
Communication via SMS and Mobile Messaging
By providing your mobile phone number to The Flooring Store Pros ("The Flooring Store Pros"), you expressly consent to receive communications from us, including text messages (SMS or MMS) and phone calls, related to your use of our services, your account, transactional updates, or other service-related notifications. These communications may be sent via automated technology or manual dialing systems.
Message frequency may vary based on your interaction with The Flooring Store Pros. Standard message and data rates may apply. Please contact your mobile carrier for details.
Opting Out
You may opt out of receiving SMS messages from The Flooring Store Pros at any time by replying "STOP" to any SMS you receive. Upon sending "STOP," we will send a confirmation that you have been unsubscribed. After this, you will no longer receive SMS messages unless you opt in again.
You may also request to opt out by contacting us directly at rick@thefloorstorepros.com.
Use and Protection of Mobile Information
Your mobile number and opt-in status will not be shared, sold, rented, or used for third-party marketing purposes. The Flooring Store Pros will only use your phone number in accordance with this Privacy Policy and for the specific services or communications you've consented to receive.
Consent and Acceptable Use
Providing your mobile phone number constitutes your agreement to receive communications as described above. Use of our messaging services is subject to our Acceptable Use Policy, which outlines requirements around consent, content restrictions, sender identification, and opt-out handling.
Changes to This Statement
The Company reserves the right to change this Policy from time to time. For example, when there are changes in our services, changes in our data protection practices, or changes in the law. When changes to this Policy are significant, we will inform you. You may receive a notice by sending an email to the primary email address specified in your account, by placing a prominent notice on our The Floor Store Pros Inc, and/or by updating any privacy information. Your continued use of the application and/or services available after such modifications will constitute your: (a) acknowledgment of the modified Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
The Company welcomes your questions or comments regarding this Policy. If you believe that the Company has not adhered to this Policy, please contact the Company at:
The Floor Store Pros Inc
120 E 5th St
Washington, North Carolina 27889
Email Address: rick@thefloorstorepros.com
Phone Number: 252-946-6000
Effective as of May 30, 2025
Terms & Conditions
SMS Messaging
SMS Messaging Terms
These Terms & Conditions govern SMS/text messaging services ("Messaging Services") provided by The Flooring Store Pros.
By providing your mobile phone number and consenting, you agree to receive SMS messages as described below.
Types of Messages
By opting in, you may receive SMS messages related to your services, including but not limited to:
- Appointment confirmations and reminders
- Scheduling updates
- Technician arrival notifications
- Billing and payment notifications
- Post-service follow-ups
- Customer-requested quote follow-ups
Messages may be sent using automated or manual systems.
Consent
SMS consent is obtained verbally, either in person or over the phone.
At the time consent is obtained, customers are informed of:
- Message types
- Message frequency variability
- Message and data rate disclosures
- Opt-out and help instructions
Consent is not a condition of purchase and may be withdrawn at any time.
Message Frequency
Message frequency may vary based on customer interaction and services requested.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier and plan.
The Flooring Store Pros is not responsible for carrier charges.
Opt-Out Instructions
You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you will receive a confirmation and no further SMS messages will be sent unless you opt in again.
You may also opt out by contacting us at:
rick@thefloorstorepros.com
Help & Support
Reply HELP to any message for assistance, or contact us at:
(252) 946-6000
rick@thefloorstorepros.com
Privacy
Your mobile phone number and opt-in information are handled in accordance with our Privacy Policy.
We do not sell or share mobile numbers for third-party marketing purposes.
SMS delivery is subject to mobile carrier availability.
The Flooring Store Pros is not responsible for delayed or undelivered messages due to carrier limitations.
Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of SMS services constitutes acceptance of any updated terms.